The 25 years of experience with the demand and the diversity of requirements of the markets where we operate associated with the vast knowledge generated within the group, allow us to have the best solutions and answer with a level of service of reference to our clients, partners and suppliers.
Within the group, we have a highly specialised procurement team and a vast network with the main players that, associated with the synergies generated within the group, allow us to have a unique ability to respond to the needs and specifications of each market.
We currently have direct presence in seven geographies, in which we have a complete service solution - integrated logistics, local distribution and promotion.
The permanent stock of approximately 15,000 SKUs, adequate to the needs and specifications of the markets where we operate, associated with our installed capacity, allows us to have the best response level.
Our B2B Portal allows to visualise, on time, the status of client’s orders, check shipments and have access to the documentation, verify the movements and have access to all documents of their current account.
We have built, along more than 25 years, a high level of trust among all stakeholders. Our reputation is undoubtedly a guarantee and a determining factor for those who work with us.
Pharmaceutical distribution is a sector of enormous complexity and whose demands require a daily response in full harmony with the best practices available in the market.
With a consolidated international presence, we recognize that the impacts associated with the life cycle of our activity are particularly relevant.
Our greatest strength lies in the detailed knowledge of the markets and the quality of the products sold.
It is on these assumptions that FHC bases its sustainability strategy, guaranteeing the necessary balance to satisfy the needs of its customers, while promoting a socially responsible and environmental protection policy.
To this end, we highlight 5 areas in which we are more clearly committed:
Commitment to its human resources as a clearly differentiating factor due to its quality, delivery and vision;
Optimization of the distribution chain, enhancing the cargo transported and the defined route;
Promotion of circular economy principles, ensuring the extension of the useful life of materials and the selection of products with incorporated recycled material and with less environmental impact;
Energy management of facilities, through the definition of means of proximity control in order to ensure efficient use of available resources.
An ambitious project to produce energy for self-consumption is under way, which will allow us to significantly reduce dependence on non-renewable resources.
In early 2023, FHC successfully completed the certification process for the ISO 14001 – Environmental Management and ISO 45001 – Occupational Health and Safety Management standards, now having, together with the certification in Quality Management – ISO 9001, a Integrated Management System, which will allow us to reinforce the efficiency of the organization's internal processes and responses to the numerous requests we are confronted with.
We know our value and the extent to which our contribution can go, whether in the operation we develop or in the capacity for influence that we seek to promote with our partners, which is why we remain committed to significantly advancing the goal of carbon neutrality.
For each new goal achieved, we renew our responsibility and ambition to do even more and better.
We are permanently focused on continuously improving our performance, aimed at:
Ensure the client's satisfaction through a variety of customised services and the offer of innovative, quality, safe, effective products, that meet the wanted performance or claim;
Optimise the performance of the processes and of the Management System through the best possible use of the resources and technologies available and through effective planning, in order to obtain business and energy performance advantage;
Distribute resources effectively for the performance of the internal activities, in order to promote creation of value for the shareholders ensuring continuous monitoring of the economic-financial performance and continuously promoting the improvement of the internal processes in order to obtain productivity and improvement of the energy performance;
Promotion of the continuous improvement in the performance of the Management System and its processes, through the optimisation of the allocation of the resources and technologies available as well as the use of the best planning practices;
Anticipate and diversify, through permanent control, close to the market, in order to continuously adapt the offer of products and services in accordance with its needs, allowing the implementation of an activity oriented to the “innovation at the client’s service”;
Promote the management of scientific, technological, organisational, financial and commercial (including investment in new technologies) activities, aligned with the implementation of Innovation, supported in the design and acquisition of products and services energetically efficient;
Ensure compliance with legal, regulatory and other requirements that organization subscribes;
Promote the continuous improvement of the environmental performance, through the identification and control of the environmental aspects controlled by the organisation and through its influence, regarding the offer of products and services, preventing pollution;
Promote the continuous improvement of the Safety and Health at work conditions, through the identification and control of risks and prevention of occurrence of accidents (at work);
Promote the involvement of all employees in the purposes and growth strategies of the company, through the promotion of creativity, communication and activities of collaboration, consultation and participation.
