Because We Care
We are committed with the highest quality requirements defined in the scope of our activity and in the continuous improvement of the efficiency of our operations.
We have a Quality Management System continuously updated and structured through Standard Operating Procedures, in compliance with the highest standards of Good Distribution Practices (GDP), defined by regulatory entities in Europe.
Our quality policy is based on the following principles:
Provide our clients with a wide, differentiating and adapted offer of pharmaceutical products of internal and external origin, ensuring the European quality requirements.
Access high potential products and strengthen key capabilities within the Group, as well as create more value for our organization and for our Partners and Clients.
Permanent focus on the continuous improvement of our organization and our processes in order to provide an increasing level of service to Clients and Partners.
Maintain and continuously improve the Quality Management System in accordance with Standard ISO 9001:2015 and together with Good Distribution Practices (GDP), to comply with internal, external, legal and regulatory requirements and those of our Clients.
Ensure the adaptability and flexibility of the structure and methods, to allow us to react quickly to both internal and external changes.
We are certified by MVO to perform all operations of serial number deactivation (decommissioning) of medicinal products according to Commission Delegated Regulation (EU) 2016/161, of 2 October 2015, supplementing Directive 2001/83/EC of the European Parliament and of the Council by laying down detailed rules for the safety features appearing on the packaging of medicinal products for human use. Our warehouse management system (WMS) ensures the management of all processes and operations automatically, checking the status of the product in the goods-in process, manages the deactivation matrix in the goods-out process and the respective communication with the MVO platform.
We have developed an innovative technical documentation management system, which is interconnected with our information systems, allowing us to carry out the qualification of products and manufacturers and perform all the respective document management, as well as the management of the status of the products in all processes carried out.
Our ERP and WMS Information Systems are validated, as determined by good practices.